Business Information:
Email: support@magnifying.com.au
Phone: 1800 199 860
Magnifying.com.au is owned and operated by Optica Life Accessories Limited. ABN: 16 138 670 676
Customer Service available: 8AM-4PM Mon-Fri (AEST)
The Terms below relate to the return of any product or products purchased from Magnifying.com.au, whether through the Magnifying.com.au website, by phone or through email.
This Returns Policy applies to all Customers of Magnifying.com.au from the date shown above.
This return policy is valid for the countries: Australia
The products can easily be returned.
You have the right to return and request a refund within 14 days of your purchase.
The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defect received product.
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.
Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
How long do I have to return a product purchased from Magnifying.com.au?
Magnifying.com.au has a 14-day return policy, meaning any Customer can return a product, or products included in their purchase within 14 days of that purchase. Terms & conditions apply to this Returns Policy, so please read on for specifics relating to product returns.
Can I return a product after 14 days?
Magnifying.com.au cannot accept returned products after 14 days have passed from the date of purchase under any circumstances.
Can I return a product after it has been used?
Magnifying.com.au is unable to accept a returned product or issue refunds for a product that has been used in any way. All returned products will undergo a thorough assessment by an Magnifying.com.au technician before any refunds are issued.
What is considered a 'Used Product'?
A product or products are considered used if:
- The product has been completely unpackaged, or;
- The packaging has been damaged or discarded, or;
- The product has been used, even briefly, or;
- The product is dirty or damaged, or;
- The product has been modified or dismantled in any way.
Effectively, products can only be returned if the products are in exactly the same condition in which they left the Magnifying.com.au depot to be delivered to the customer that ordered them.
Can I return a product if I no longer have the original packaging?
For a product to be considered 'unused' and thus eligible for return, the product must be returned in its original & undamaged packaging. For this reason, Magnifying.com.au highly suggests taking care to open the product carefully as to avoid damaging the packaging, then keeping that packaging for 14 days.
Products returned without their original packaging, or in notably damaged packaging, or with parts of their packaging missing are automatically ineligible for refunds.
I've changed my mind about my purchase. Can I return my product?
A Customer may return any ordered product within 14 days of purchase because of a change of mind provided the product is unused, undamaged, and in its original packaging, which is also required to be fully intact.
Does my product need to be inspected as part of a return?
Any and all products returned to Magnifying.com.au will be inspected by an Magnifying.com.au technician before any refund shall be issued. This is to ensure that products are returned in accordance to the return policy & are in an acceptable condition.
Do I have to arrange my own return shipping?
The Customer will be required to arrange their own return shipping at their own expense. It is highly recommended the Customer uses an insured courier service that can be tracked.
Do I have to pay to return my product upfront?
If a Customers' request to return a product is approved by Magnifying.com.au, the Customer shall be responsible for covering any shipping costs associated with returning the product to the Magnifying.com.au head office.
Are there any other costs associated with returning a product?
The original shipping cost incurred by Magnifying.com.au to ship the item(s) to the Customer in the first place will also be deducted from the total refund amount.
Magnifying.com.au will inform the Customer of the total amount of deductions to be made from any issued refund before the Customer initiates the product return.
My product was damaged, or went missing during return transit. Will I still get my refund?
If any returning product is damaged during return transit, or goes missing before it is delivered to Magnifying.com.au, no refund will be issued. In these instances, the Customer is advised to contact their chosen courier service for assistance.
Customers are advised to take photos of their returning product in its packaging before collection, and take photos of the product being collected by their chosen return courier.
Can I return a product that has a manufacturing fault or defect?
In the event that a product purchased from Magnifying.com.au has a manufacturing defect, or develops a manufacturing defect during its warranty period, provided that defect is not caused by misuse or the product as defined in the Magnifying.com.au warranty policy, Magnifying.com.au shall, at its own discretion, offer the Customer the option of returning the product in exchange for a new version of the same product, or returning the product to be repaired under warranty, at which point, that product shall be returned to the Customer.
Order never arrived
If your order has not arrived within the estimated delivery window (6 to 12 working days), contact us at support@magnifying.com.au with your order number and tracking number. We will investigate with the carrier on your behalf.
If the parcel is confirmed lost in transit, we will send a replacement or issue a full refund at your choice. You do not need to lodge a carrier claim yourself.
Wrong item received
If you receive an item that does not match what you ordered, contact us at support@magnifying.com.au within 7 days of delivery. Include your order number and a photo of the item received.
We will arrange the correct item to be sent at no extra cost. If we ask you to return the wrong item, we will provide a prepaid return label or reimburse your return postage.
I've returned my product. What happens next?
Once a customer's return is received and inspected, Magnifying.com.au will send the Customer an email to notify them that Magnifying.com.au has received your returned item. Depending on the nature of the return, Magnifying.com.au will also notify the customer of the approval or rejection of their refund.
Receipt of the returned product at the Magnifying.com.au head office does not constitute an agreement that a refund will be issued.
My product return was approved. What happens next?
In the event that a Customer's returned product or products meet all the conditions of the Returns Policy, Magnifying.com.au will issue a refund equal to the value of the returned product(s) minus the initial shipping fees incurred by Magnifying.com.au during the course of shipping the product.
My product return was rejected. What happens next?
In the event that a Customer's returned product or products do not meet the conditions of the Returns Policy, the Customer shall have the option of having their products delivered back to their address at their own expense. The Customer must organise their own return shipping, by doing so, accepting that Magnifying.com.au is not liable for any damage their product or products acquire while being shipped back to the Customer at the hands of the Customer's chosen courier.
I only want to return part of my order. Will I receive a full refund for the whole order?
If the Customer chooses to only return part of their order, then any refund issued will be limited to the price for which each returned product was purchased, minus any deductions listed in the Returns Policy.
Can I return a product that was included for free with my order?
A Customer may choose to return any part of their order regardless of whether those items were directly paid for, or given to the Customer without charge provided those products meet the criteria listed above. As these items were given away for free, no refund shall be given of any nature. The Customer will still be responsible for paying the return shipping.
I want to return part of my order. Can I keep any free items that came with that order?
If the Customer wants to return a product that came with free items of any nature, those free items must also be returned in their entirety. These products must also meet the criteria for returned products listed above.
How do I arrange a product return?
A Customer can initiate a product return by contacting Magnifying.com.au support on support@magnifying.com.au.
I have questions about the Returns Policy. Who can I contact?
Any questions about the Returns Policy can be directed to support@magnifying.com.au.
Disputes
If you are unsatisfied with the outcome of a return request, please contact us at support@magnifying.com.au so we can work toward a resolution.
If we cannot resolve the matter directly, you may contact your state or territory consumer affairs agency or the Australian Competition and Consumer Commission (ACCC).
Australian Consumer Law
Nothing in this Returns Policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If a product has a major failure, you are entitled to a replacement or refund. If a product has a minor failure, we will repair or replace the product within a reasonable time.